SAN JOSE, CA--(Marketwire - April 22, 2009) - Cisco (
NASDAQ:
CSCO) today announced that
Henny Penny is utilizing Cisco Unified Communications to excel at customer
service, improve productivity, and attract the best and brightest
workforce. Cisco Unified Contact Center Express and Cisco Unified
MeetingPlace Express solutions are helping Henny Penny realize their
business goals of getting their customers' issues solved more quickly and
more simply than in the past. In addition, Cisco Unified Workspace
Licensing is making it easier and more affordable for Henny Penny to equip
employees with Cisco Unified Communications applications.
Henny Penny, a foodservice equipment innovator, has deployed several Cisco
Unified Communications solutions to improve customer service, streamline
operations and enhance employee collaboration. The
Cisco
Unified Communications system helps enable companies to bring people
and information together to increase collaboration, reduce decision times
and accelerate innovation.
By deploying
Cisco Unified Contact Center Express,
Henny Penny has been able to drive average hold times down to less than one
minute, reducing call costs and helping maintain its corporate standard of
a live person answering every call. With Contact Center Express, the
company gets customers to the right resource more quickly and with fewer
transfers. Henny Penny is now also able to provide self-service
applications to handle quick transactions, increasing agent availability.
Facts/Highlights:
- Henny Penny is using Cisco Unified
MeetingPlace Express web meeting software to balance its corporate
goals of industry-leading productivity and a healthy work/life balance for
employees.
- The on-premise Cisco MeetingPlace solution integrates voice, video and
web conferencing to give remote meetings a natural, face-to-face
quality.
- Employees and distributors around the world are now able to collaborate
more easily than in the past and reduce travel, thus enjoying more time at
home with their families.
- Henny Penny chose to purchase their Cisco solution with Cisco Unified
Workspace Licensing, saving them approximately 10 percent in overall
costs.
- Using the Workspace Licensing model, organizations can flexibly meet
business needs by procuring a broad range of Cisco Unified
Communications applications and services on a per-user basis. It is a
simple, cost-effective solution that packages client and server software,
licensing, service and support, and software subscription that provides the
opportunity to give the full suite of applications to all users in their
workspaces. This reduces total cost of ownership through a consistent
per-user price point, while making it easy for organizations to deploy and
manage Cisco Unified Communications.
Tags / Keywords:
Cisco, Henny Penny, Cisco Unified Contact Center Express, Cisco Unified
MeetingPlace Express, contact center, remote workforce, collaboration,
unified communications, Cisco Unified Workspace Licensing, on-premise,
on-premises
Supporting Quotes:
"Our company is dedicated to its customers and our global network of
exclusive distributors delivering the highest standard of representation
and service in the industry," said Art Harlan, Chief Financial Officer,
Henny Penny. "We count on these distributors working with our customers to
make them successful in the marketplace and Cisco Unified Communications
has helped us to streamline and speed up our collaboration to become faster
at resolving any customer issue. In addition, by using Cisco Unified
Workspace Licensing, we were able to save about 10% of the price during
deployment."
"One of Henny Penny's core values is work-life balance. By using Cisco
Unified MeetingPlace, we've cut down on a great deal of corporate travel,
saving us money and giving our employees more family time," said Brad
Fletcher, Global Communications Manager, Henny Penny. "Even when we haven't
cut out costs, we can offer new meeting services to distributors and remote
employees. We can have rich-media conferencing any time we want, scheduled
or ad hoc. It's been a big help for collaboration, especially with the
global workforce we have in place."
Links / URLs:
Cisco Unified Communications
Cisco
Collaboration and Communication
Cisco
Unified Workspace Licensing
Cisco
Unified MeetingPlace Express
Cisco Unified Contact Center Express
About Cisco Systems
Cisco (
NASDAQ:
CSCO) is the worldwide leader in networking that transforms
how people connect, communicate and collaborate. Information about Cisco
can be found at
http://www.cisco.com. For ongoing news, please go to
http://newsroom.cisco.com.
Cisco, the Cisco logo, and Cisco Systems are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in the United
States and certain other countries. All other trademarks mentioned in this
document are the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and any
other company. This document is Cisco Public Information.
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Contact Information: Cisco Press Contact:
Doron Aronson
Cisco
408 424-3762
doaronso@cisco.com
Industry Analyst Contact:
Ron Davis
Cisco
408 525-0733
ronadavi@cisco.com
Investor Relations Contact:
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Cisco
408 527-7452
marilmor@cisco.com
