SAN FRANCISCO, May 07, 2019 (GLOBE NEWSWIRE) -- ScreenMeet, the only cloud-native, remote support solution integrated with ServiceNow and other leading Service CRMs, today announced the next release of their platform. ScreenMeet Version 3.0 now includes seamless integrations with the leading Service CRM and ITSM solutions, including ServiceNow, Microsoft Dynamics, Salesforce and Zendesk. As large enterprises embrace the importance of competing on customer experience, they choose ScreenMeet for their critical customer service and IT support over legacy, general-purpose, remote support solutions and generic web conferencing tools.
The ScreenMeet platform now makes it possible for service agents to launch remote support, including no-download Co-Browse and Agent Workspace sessions, directly within the Service CRM of choice. The new release also powers up automated ingestion of remote support session data into the Service CRM delivering frictionless support designed to reduce mean time to resolution of end-user issues while increasing customer satisfaction.
Since the start of 2019, ScreenMeet has been deployed servicing over 15,000 support agents in enterprises operating in 20 countries and in 9 languages, including OpenTable, Demandforce, and Edgenuity. Within the past month 1,000 ServiceNow CSM and ITSM named users have switched to ScreenMeet from legacy remote support and web meeting tools. ScreenMeet is accelerating adoption of the next generation of enterprise remote support with major platform improvements, including:
- Increased transmission speed and improve performance;
- Windows tools support and support for User Account Control (UAC); and
- Streamlined user interface and customer experience.
“As the only cloud-native, SaaS enterprise remote support solution integrated directly into major Service CRMs such as ServiceNow, we’re thrilled to be unveiling our platform version 3.0 enhancements at Knowledge ’19,” said ScreenMeet CEO Ben Lilienthal. “ScreenMeet is embracing the shift toward Artificial Intelligence (AI) and knowledgebase solutions to resolve routine customer support issues. We’re focusing on empowering service agents to solve complex, critical customer issues not met by AI, with a purpose-built platform that agents embrace and customers love.”
ScreenMeet supports Mac, PC, iOS, Android and web client use cases. ITSM/CRM integration enables the seamless and automated recording of all session data, system info, recordings, chats and transferred files automatically to the ITSM/CRM for issue escalation and process improvement.
Media Contact:
Charlie Wong, Sr. Account Manager
charlie@scratchmm.com
Scratch Marketing + Media
About ScreenMeet
ScreenMeet was founded in 2015 by online meeting and customer support veterans to build a new generation of web-based, enterprise tools for customer support and IT help desk at the world’s largest companies.
For enterprises seeking to deliver exceptional person-to-person customer support experiences, ScreenMeet provides purpose-built support software that integrates with CRM and ITSM platforms made with the latest web technology.