CHANDLER, Ariz., Nov. 08, 2023 (GLOBE NEWSWIRE) -- Namely, a Vensure Employer Solutions company and leading HR platform for small and mid-sized businesses (SMBs), announced the rollout of its 24/7 live support aimed at providing around-the-clock assistance to its existing customers.
The 24/7 live support is tailored to meet the ever-evolving needs of Namely customers to ensure that they can access assistance at any time of the day or night. The 24/7 support team will deliver guidance, answer questions, resolve issues and provide all types of requested support for platform administrators. Key areas that the 24/7 service will assist with include:
- Employee Maintenance - profile management, password resets, first-time registrations, activations/inactivations and PTO management.
- Payroll Processing - paycheck and deduction inquiries, garnishment support.
- Reporting - basic setup and guidance for creating meaningful reports.
"We understand the world today works in dynamic environments, and the needs of customers don't adhere to a 9-to-5 schedule," said Esta Pittard, chief operating officer of VensureHR. "The new 24/7 live support guarantees our customers that we're there for them whenever they need assistance, ensuring a seamless experience with our platform."
The addition of round-the-clock support is a testament to Namely's continued commitment to the success of its customers. In recent years, Namely has made a series of enhancements to its customer experience strategy, including the introduction of dedicated “Service Pods” in 2020 to help clients achieve their strategic goals. 24/7 support builds on this approach, whether that involves managing employee profiles, handling payroll queries or setting up essential reports, Namely ensures timely responses.
“Vensure remains steadfast in our mission to continuously elevate customer experience through our diverse range of services and technology offerings,” said Alex Campos, CEO of Vensure Employer Solutions. “Namely has a long-standing reputation for its user-centric approach, which plays a crucial role in bolstering adoption of any HR platform. The introduction of 24/7 support is another example of the company's ongoing efforts to provide exceptional service.”
About Namely
Namely is HR for humans. Namely’s integrated platform empowers companies to exceed the expectations of their people and power their business, whether they are looking for intuitive HR technology or best-in-class managed service. Simplifying the complexities of recruiting, onboarding, HR management, performance management, benefits administration, payroll, compliance, time & attendance and analytics means more time for today’s companies to focus on what matters in HR: their people. Namely is part of Vensure Employer Solutions. Learn more at namely.com and follow us @NamelyHR.
About Vensure Employer Solutions
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a “One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.
