Latest News and Press Releases

Want to stay updated on the latest news?

Sign into Reader Account Create Reader Account

May 06, 2026 09:00 ET | Source: Quantum Metric

AI drives customer loyalty, but doubles abandonment when digital experiences fail

AI boosts loyalty but doubles abandonment when experiences fail, as Quantum Metric’s 2026 report highlights rising expectations and data trust challenges
May 06, 2026 03:41 ET | Source: eGain Corporation

eGain AI Agent Deepens Salesforce Service Cloud Integration with Contextual Knowledge and AI Assistance

eGain AI Agent deepens Salesforce Service Cloud integration, embedding AI knowledge, case summarization, and KCS workflows where support teams work.
April 07, 2026 11:00 ET | Source: eGain Corporation

eGain Announces Enterprise AI Platform Connectors for Copilot, Claude, Gemini, and Cursor

eGain launches connectors grounding Copilot, Claude, Gemini, and Cursor in one governed knowledge source for trusted, compliant AI outputs.
March 26, 2026 10:00 ET | Source: eGain Corporation

eGain Appoints Knowledge Management Veteran, Steve Pappas as Head of Innovation

eGain appoints KM veteran Steve Pappas as Head of Innovation to accelerate its AI-powered Knowledge Automation vision across CX and enterprise markets.