Dublin, May 06, 2024 (GLOBE NEWSWIRE) -- The "Cloud-Based Contact Center Market Based on by Solution, by Application, by Vertical, Regional Outlook - Global Forecast Up to 2030" report has been added to ResearchAndMarkets.com's offering.
Over the course of the forecast period, the services category is anticipated to increase at a faster rate. Contact center services based on cloud, include training, support, and maintenance in addition to consultation, implementation, and integration. An essential component of a cloud-based contact center solution's operation is the services section. The need for services like maintenance, support, and training is predicted to rise as cloud-based contact center systems become more widely deployed.
The area known as Banking, Financial Services, and Insurance, or BFSI, is thought to hold the biggest market share in terms of vertical. Cloud-based contact center solutions enable BFSI companies to mine client data, including website and transactional activity across banking and financial services, customer inquiries across various channels, and in-depth understanding of customer categories that are prioritized. Contact center representatives can improve customer experiences by using cloud-based solutions to resolve calls more quickly and with higher quality.
Throughout the projection period, the Asia Pacific region is expected to grow at the fastest rate. Asia Pacific is embracing digitization more and more for a number of organizational activities across a range of industries. The economies of the area include those of ANZ, Indonesia, China, Japan, India, and the rest of Asia Pacific. Many SMEs may be found in the countries in this region, but their ability to adopt cutting-edge communication technology is limited by the significant upfront costs associated with the implementation of on-premises solutions.
The need for flexible, scalable, and "pay-per-usage" cloud infrastructure is therefore very strong in the area. Additionally, businesses in the area are still concentrating on enhancing their client services in order to get a competitive edge and boost sales. This forces businesses to look into hosted and cloud alternatives as an alternative to systems that are located on-site. As a result, it is anticipated that Asia Pacific businesses will adopt cloud-based contact center solutions and services primarily due to the growing usage of cloud technologies and the desire to enhance client services.
A review of major providers of cloud-based contact center services and solutions is included in the research. NICE (Israel), Genesys (US), Five9 (US), Vonage (US), Talkdesk (US), 8x8 (US), Cisco (US), Avaya (US), Serenova (US), and Content Guru (US) are some of the leading suppliers in the market.
Report Scope
- This report illustrates the most vital attributes of the Cloud-Based Contact Center Market, which are driving and providing opportunities.
- This research gives an in-depth analysis of the Cloud-Based Contact Center Market growth on the basis of several segments in the market.
- This report presents the predictions of the past and present trends of the Cloud-Based Contact Center Market.
- This study also presents the competitive analysis, such as key strategies and capabilities of major players of the Cloud-Based Contact Center Market.
Report Segmentation
By Solution:
- Automatic Call Distribution
- Agent Performance Optimization
By Vertical:
- BFSI
- IT & Telecom
- Media and Entertainment
- Retail
- Consumer
- Logistics and Transport
- Healthcare
- Others
By Application:
- Workforce Optimization
- Data Integration & Recording
By Geography:
- North America
- US
- Canada
- Europe
- Germany
- UK
- France
- Italy
- Spain
- Rest of Europe (RoE)
- Asia Pacific (APAC)
- China
- Japan
- India
- Australia
- South Korea
- Rest of Asia Pacific (RoAPAC)
- Latin America (LATAM)
- Brazil
- Argentina
- Rest of South America
- Middle East and Africa (MEA)
- UAE
- Turkey
- Saudi Arabia
- South Africa
- Rest of Middle East & Africa
Vendor Profiles
- NICE
- Genesys
- Five9
- Vonage
- Talkdesk
- 8x8
- Cisco
- Avaya
- Serenova
- Content Guru
For more information about this report visit https://www.researchandmarkets.com/r/g8pej9
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