Contact Information: Contact for release: Kevin Wilson 513-898-1008
CallCopy Part of 2008 Contact Center Quality Management Great Debate
CRMXchange Webinar to Include Representatives From Industry Leading Call Recording and Quality Monitoring Solution Providers
| Source: CallCopy, Inc.
COLUMBUS, OH--(Marketwire - May 22, 2008) - CallCopy, a leading provider of quality management
and call recording
solutions for contact centers, today announced that it is has been invited
to be a part of the CRMXchange 2008 Contact Center Quality Management Great
Debate on May 28, 2008. The webinar will
include a panel of industry experts representing leaders in the call
recording and quality management industry, and will be moderated by Donna
Fluss, president of DMG Consulting.
According to CRMXchange, the panel of experts in the 2008 Contact Center
Quality Management Great Debate will address the following best practices:
-- Determining which modules within quality management solutions will give
contact centers the biggest return;
-- Enhancing quality management program with performance management;
-- Using speech analytics to improve productivity and the overall customer
experience; and
-- Incorporating customer
surveying into the QA process.
"The Great Debate provides us with a great opportunity to discuss what we
have seen as best practices in quality monitoring across the contact
center," said Ray Bohac, president and CEO of CallCopy, Inc. "As a company
focused on serving small and medium-sized businesses, as well as large
enterprises, we bring a unique perspective to the webinar. Many times
customers buy call recording and quality monitoring solutions, and end up
using only a small fraction of the solutions' capabilities. Our customers
deploy our cc:
Discover suite because of its flexibility, both in our licensing model
and software design, and because it allows them to maximize their value by
offering the tools and functionality that they need today and in the
future. We look forward to participating with other industry leaders in
this great event."
cc: Discover includes cc: Voice, a call
recording system that can blend TDM and VoIP telephone recording with a
complete set of quality monitoring tools in a single-server solution.
Additional modules such as cc: Screen and cc: Survey
provide greater visibility into employee performance and customer loyalty
and concerns.
For more information on the CRMXchange Great Debate, visit
http://www.crmxchange.com/webcast/debateqmmay08.asp, or to register for the
event, visit
https://crmxchange.webex.com/crmxchange/onstage/g.php?t=a&d=716368294.
About CallCopy
CallCopy is one of the industry's fastest-growing call recording/quality
monitoring software companies. CallCopy's mission is to deliver the
highest levels of quality to its customers, so they can deliver the highest
levels of quality to their customers. With the release of the cc: Discover
software suite, CallCopy has combined call recording and quality management
with customer surveys and speech analytics. Compatible with most major
telephone systems, including Alcatel, Aspect, Avaya, Cisco, NEC, Nortel,
ShoreTel and Siemens, cc: Discover offers a more flexible Application
Programming Interface, extending the value of the platform to third-party
workforce management, IVR, HR, and CRM software. By enhancing the exchange
of data between the different systems used across the enterprise, CallCopy
helps bring the 360-degree view of your performance into a 3-D perspective.