San Ramon, California, May 04, 2020 (GLOBE NEWSWIRE) -- For Immediate Release
San Ramon, Calif. – May 4, 2020 – SocialSurvey, a leading provider of experience management software, today announced America’s top mortgage companies for customer satisfaction in 2019. Competition was fierce with more than one million reviews of 30,000 individual loan officers from over 200 companies being scored, by far the largest data set in the mortgage industry.
The results are based on survey completion rates, the number of reviews, and the star ratings submitted to the SocialSurvey platform by verified customers. To ensure integrity, the SocialSurvey experience management platform is connected directly to each company’s loan origination system to enable the automatic sending of customer satisfaction surveys after closing to every individual listed on each loan application with a unique email address. As a result, it is not possible for lenders or loan originators to choose who receives a survey. SocialSurvey used a proprietary algorithm and weighting to arrive at the final results.
For fairness, mortgage companies were grouped by the number of individuals registered for the SocialSurvey experience management platform. Award winners are broken out into four categories based on number of loan originators: Jumbo (400+), Large (199 – 399), Medium (80 – 199) and small (less than 80). SocialSurvey is thrilled to announce:
America’s top mortgage companies in 2019 for customer satisfaction are:
· Jumbo: Primary Residential Mortgage, Inc. (repeat winner)
- Large: The Mortgage Firm (2018 winner in the Medium category)
- Medium: Mason-McDuffie Mortgage Corporation (2018 winner in the Small category)
- Small: RWM Home Loans
America’s Top 40 Award Winners
SocialSurvey also announced America’s top 10 mortgage companies for customer satisfaction in the Jumbo, Large, Medium and Small categories. Besides the winners in each category, there were nine other honorees, listed alphabetically.
Top 10 Jumbo (400+ Users) Top 10 Large (199 – 399 Users)
Primary Residential Mortgage (Winner) The Mortgage Firm (Winner)
AmCap Mortgage Embrace Home Loans (2018 Winner)
American Financial Network Envoy Mortgage
Bay Equity Home Loans Freedom Mortgage
Cardinal Financial Nova Home Loans
Fairway Independent Mortgage Corporation Planet Home Lending
Finance of America Mortgage Prosperity Home Mortgage
New American Funding Summit Funding
Paramount Residential Mortgage Group TowneBank Mortgage
Stearns Lending USA Mortgage
Top 10 Medium (80 – 199 Users) Top 10 Small (Less Than 80 Users
Mason-McDuffie Mortgage (Winner) RWM Home Loans (Winner)
American Bancshares Mortgage Central Bank of St. Louis
Assurance Financial Essex Mortgage
Castle & Cooke Mortgage First Financial Bank
Draper And Kramer Mortgage Hometrust Mortgage Company
First Community Mortgage Mortgage Financial Services
Inlanta Mortgage, Inc. Premier Nationwide Lending
MiMutual Mortgage Priority Mortgage
Presidential Bank Mortgage Summit Mortgage
Thrive Mortgage The Mortgage Company
In a separate press release, SocialSurvey also announced the top 50 loan officers for customer satisfaction nationwide in 2019.
“Our unique benchmark celebrates those outstanding mortgage companies and loan officers who deliver consistent WOW-worthy experiences for their clients,” said SocialSurvey CEO, Scott Harris. “I’d like to congratulate the winners and all 40 companies for consistently delivering the industry’s highest level of experience-driven customer satisfaction. It’s an incredible achievement.”
For More Information
Additional resources can be found at: https://www.socialsurvey.com/2019-top-performer/. These include a 2019 Top Performers and Best Practices Guide for download and listings for 91 of the nation’s top mortgage companies and top 250 loan officers for customer satisfaction in 2019 as scored by SocialSurvey.
About SocialSurvey
SocialSurvey is a rapidly growing provider of experience management software. Using its integrated, cloud-based platform and customizable processes, any business can manage customer and employee experiences across their products, locations and brand(s). By driving behavioral change, SocialSurvey delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance. Founded in 2015, SocialSurvey is headquartered in San Ramon, Calif. and backed by Kennet Partners LLC., Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati. For more information, visit www.socialsurvey.com or call +1 (888) 701 4512.
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Michael E. Donner
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