GEORGETOWN, GUYANA, July 11, 2017 (GLOBE NEWSWIRE) -- Teleperformance, the global leader in outsourced omnichannel customer experience management, was recognized as the “The Premier Workplace in Guyana” by Mr. Keith Scott, The Honorable Minister responsible for Labor, within the Ministry of Social Protection at the company’s seventh “Joy-at-Work” graduation ceremony late last month. More than 120 employees gathered at the Teleperformance contact center in Georgetown for a celebratory graduation ceremony, attended by several local officials and Teleperformance executives.
Guyana’s Honorable Minister responsible for Labor, within the Ministry of Social Protection, Mr. Keith Scott, was present to recognize the graduates and lauded Teleperformance as the “The Premier Workplace in Guyana,” for encompassing a “strong, unique organizational culture.” “It is with great pleasure that we recognize Teleperformance as The Premier Workplace in Guyana,” said Mr. Scott. “At the heart of that recognition, is the company’s adoption of the Joy-at-Work program, an initiative that shows Teleperformance’s true investment in its workforce and unwavering commitment to embrace its core values both inside and outside of the workplace.”
The Joy-at-Work program, a unique Teleperformance employee leadership and engagement program, has graduated more than 1,000 employees in Guyana since its inception in early 2015. Teleperformance Guyana’s Joy-at-Work program centers on the idea that “work should be more than a paycheck” but should be focused on individual development and growth both inside and outside of the workplace. It operates in the context of Teleperformance’s core values: Integrity, Respect, Professionalism, Innovation and Commitment. This locally developed initiative involves training on customer care excellence and empowering employees to apply their unique talents and skills in the contact center environment to uphold a company culture of mutual respect, support and love. The goal is for employees to experience a family both at home and at the workplace, and to look forward to coming to their Teleperformance family each day.
“I love that Teleperformance encourages its many global subsidiaries to adopt employee engagement programs that are relevant to the local culture and traditions,” said Dr. Dale Dan, Vice President of Operations, Guyana. “We are proud to be part of such a supportive global organization, one which has a powerful global footprint, but that still embraces the successful initiatives across each of its countries.”
Through the adoption of the Joy-at-Work program, Teleperformance in Guyana has consistently raised its employee retention and satisfaction levels. With that employee satisfaction has also come customer satisfaction, as the customer experience representatives continue to provide excellent omnichannel care for customers of major multinational companies in native English and a variety of other languages.
The ceremony included festive musical performances, cultural dances, celebratory speeches, prayers and local Guyanese food and refreshments. The 120 graduates were joined by dozens of friends and family members as they received their Joy-at-Work gold lapel pins, diplomas and Teleperformance recognized its top-performing fellow graduates. The next Joy-at-Work class is expected to graduate in December 2017.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2016, Teleperformance reported consolidated revenue of €3,649 million (US$4,050 million, based on €1 = $1.11).
The Group operates 163,000 computerized workstations, with 217,000 employees across 340 contact centers in 74 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group’s performance in corporate responsibility.
Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP
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