TORONTO, May 23, 2018 (GLOBE NEWSWIRE) -- Telax, a leading Cloud Contact Center software provider, launches its latest feature, Dynamic Notification. Telax Dynamic Notification is among the most versatile contact center features available, since it can be used for a wide variety of use cases including; revenue generation, operational efficiency, scheduling, customer care, and surveys, all with 2-way communication capabilities. “Outbound notification is a popular feature in the contact center space, but it’s been mainly used for scheduling use cases. Our Dynamic Notification feature goes well beyond just scheduling, and enables huge vertical-play positioning opportunities across all industries,” commented Joseph Herdé, Telax VP Partner & Product Marketing.
Telax Dynamic Notification offers not only voice functionality, but also SMS and email, making it multi-channel in nature. The 2-way communication capability facilitates both outbound messages and inbound responses or confirmations. “This feature is highly customizable, very scalable, and the easy-to-use interface is extremely intuitive,” commented Larry Brown, Telax Product Chief. “There’s a buildable library of message phrase templates which makes it easy to use, right out the gates, and everything is tightly integrated within the overall Telax contact center product. We even include 6 different built in voices for text-to-speech notifications, in English, French, and Spanish languages, plus the ability to record your own, or use professional talent voices for those campaigns that need the personal touch,” Brown continued.
In terms of reporting and business intelligence, the Telax Dynamic Notification feature also offers live dashboard reporting on campaign status, with convenient export functionality, allowing for campaign status to be monitored in real-time. Joseph Herdé added, “From a marketing perspective, live campaign monitoring is invaluable because it allows you to understand what does and doesn’t work, and be able to tweak in mid-campaign. It’s just one of my ways that this feature can be used.”
Telax Dynamic Notification is available today, as part of a premium seat license, or as a convenient “pick and choose” a-la-carte style menu option.
About Telax
Telax is the only cloud contact center software provider to go-to-market by partnering exclusively with Communication Service Providers (CSP). Telax CCaaS solution is purpose-built, and leverages CSPs carrier grade networks to increase reliability, while driving down costs. By focusing exclusively on CSP Partnerships, Telax helps CSPs increase lifetime value and wallet-share, by reducing churn, increasing ARPA, and adding a differentiated solution that helps CSPs escape the commodity trap.
Contact Details:
Joseph Herdé, VP Partner Marketing
1-647-367-1722 | Joseph@telax.com